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The
SIM card tells the network who you are and protects
you from fraud. Make note and keep in a safe place the
PIN and PUK number which is located at the back of the
SIM card.
Personal Identity Number (PIN).
This is a four-digit code stored on the SIM Card as
a security mechanism which prevents unauthorized persons
from using your GSM handset. When you purchase your
handset, the PIN is deactivated by default. It is recommended
that you activate the PIN on your SIM card. Please refer
to your handset manual.
Personal Unblocking Key (PUK)
This is an eight-digit code that is required to unblock
your phone when you have entered the incorrect PIN.
It is located at the back of the SIM card. All phones
have a different set of procedures for unblocking and
you will need to consult the manual for your GSM mobile
phone when this occurs. Should an incorrect PUK be entered
ten times in a row, the CARD will be permanently cancelled.
To report a lost or stolen card, call Customer Service
at 1-800-804-2994. We will block the phone after verifying
your identity to prevent others using it. Call this
number as well if you lose your PUK.
To
activate your PIN on your SIM:
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Always know your correct PIN when switching on your
phone.
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Change your PIN regularly to prevent unauthorised
access.
- To
change your PIN, refer to your mobile menu or handset
manual.
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